Shipping policy

Shipping Policy

Welcome to Heer Legacy

At Heer Legacy, we are committed to delivering your orders safely, quickly, and efficiently across the United Arab Emirates (UAE).

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Last Updated: July 2026

Shipping Locations

Currently, Heer Legacy delivers across all major cities and regions within the United Arab Emirates (UAE).

International shipping may become available in the future.

Order Processing

  • Orders are processed within 24–48 business hours after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time is separate from shipping time.

Delivery Time

Estimated delivery times are:

  • Dubai: 1–2 Business Days
  • Abu Dhabi: 1–3 Business Days
  • Sharjah, Ajman & Northern Emirates: 2–4 Business Days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, Heer Legacy may offer free shipping promotions on selected orders.

Cash on Delivery (COD)

We currently offer Cash on Delivery (COD) for eligible orders within the United Arab Emirates (UAE).

Please ensure that the correct delivery address and contact information are provided to avoid delivery delays.

Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking information (where available).

Delivery Attempts

Our delivery partners may attempt delivery more than once.

If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the order, the shipment may be returned to us.

Additional shipping charges may apply for re-delivery.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Heer Legacy is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.

Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays
  • Weather conditions
  • High order volumes
  • Courier service disruptions
  • Government restrictions
  • Other circumstances beyond our control

We appreciate your patience in such situations.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please report the issue within 48 hours of delivery.

After verification, we will arrange an appropriate resolution in accordance with our Return & Refund Policy.

Refused Deliveries

If a customer refuses delivery without a valid reason, Heer Legacy reserves the right to refuse future Cash on Delivery (COD) orders or apply additional shipping charges for future purchases.

Changes to This Shipping Policy

Heer Legacy reserves the right to update or modify this Shipping Policy at any time without prior notice.

Any changes become effective immediately upon publication on our website.