Refund policy

Return & Refund Policy

Welcome to Heer Legacy

At Heer Legacy, customer satisfaction is our priority. We strive to provide premium-quality fragrances and excellent service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Last Updated: July 2026

Eligibility for Returns

Returns are accepted only under the following conditions:

  • The product was delivered damaged or defective.
  • You received the wrong item.
  • The product remains unused, unopened, and in its original packaging.
  • The return request is submitted within 7 days of receiving your order.

Products that have been opened, used, or damaged after delivery are not eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened or used perfumes
  • Tester bottles or sample products
  • Products purchased during clearance or promotional sales
  • Gift cards (if applicable)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if damaged)

Once verified, we will arrange a replacement or refund where applicable.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–10 business days using the original payment method where applicable.

For Cash on Delivery (COD) orders, approved refunds will be processed through an agreed refund method.

Exchange Policy

We only replace products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly shipped

Exchanges are subject to stock availability.

Return Shipping

If the return is due to an error by Heer Legacy (wrong or damaged product), return shipping costs will be covered by us.

For any other approved returns, the customer may be responsible for return shipping charges.

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may only request a return if it qualifies under this Return & Refund Policy.

Late or Missing Refunds

If you have not received your approved refund within the stated timeframe, please allow additional processing time depending on your payment provider or financial institution.

Limitation of Liability

Heer Legacy reserves the right to refuse any return or refund request that does not comply with this policy.

All return and refund decisions will be made after inspection of the returned product.

Changes to This Policy

Heer Legacy reserves the right to update or modify this Return & Refund Policy at any time without prior notice.